Shipping Policy
We want your order to reach you as quickly and safely as possible. This Shipping Policy explains how we process, ship, and deliver your women’s clothing orders.
Order Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed. Please note that the following may postpone the shipping of your order:
- Customizations or personalized details
- Backorders
- Special orders
We will notify you if your order requires additional processing time.
Shipping Methods and Delivery Times
Delivery to most physical addresses occurs within 5 to 25 business days after your order has been shipped. Delivery times may vary depending on your location, customs clearance, and local postal services.
Shipping will be arranged according to the number of items in your order. Usually each shipment contains fewer than 15 items or 3kg; for over 15 items or 3kg, we will add one more shipment.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, shipping method, and order weight. Any applicable duties, taxes, or customs fees are the responsibility of the customer.
International Shipping
We ship to many countries worldwide. All countries regulate the quantities and varieties of items that can be imported. Women’s apparel is not generally considered a restricted item, but please check with your local customs agency before ordering.
When you add a PO Box shipping address, we can only ship using our available postal service.
Order Tracking
Once your order has shipped, we will send you a shipping confirmation with tracking information, if available. You can use this information to follow your package’s progress.
Missing, Lost, or Damaged Packages
Please contact us if your order does not arrive as expected. The item might be lost on the shipping way. We will reship a new package for free.
If you receive a defective or incorrect item, please contact us and we will do our best to correct your order as efficiently as possible. We can usually reship a new item for free.
Address Accuracy
Please make sure your shipping address is correct and complete. We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.
Contact Us
If you have any questions about our Shipping Policy, please contact our customer service.